Our mission is to provide exceptional support for all our grocery customers. Please review our support policy to understand how we handle inquiries, complaints, and assistance.
Our support team is available from Monday to Saturday, 9:00 AM to 6:00 PM. Messages sent outside these hours will be addressed on the next business day.
You can reach us via email, phone, or live chat on our website. We strive to respond to all inquiries within 24 hours during business days.
If you encounter any issues with your grocery orders, such as missing items, incorrect products, or damaged goods, please contact our support team immediately. We will investigate and resolve the issue promptly.
Refunds and exchanges are processed according to our Returns & Refunds policy. Our support team will guide you through the process and ensure a smooth resolution.
We value customer feedback. You can provide suggestions for improving our service or grocery products via email or our website form. Every suggestion is reviewed by our team.
If your issue is not resolved to your satisfaction, you may escalate it to our support manager via email. We are committed to resolving concerns efficiently and fairly.
Last updated: August 16, 2025